In some rare cases, WDRT is not accepted. The token is not case sensitive, so it can be written with small/capital letters and with/without dashes between characters:ĥ. Ensure to click “tab” key so all characters can be seen. WDRT needs to be entered in the same place as the passphrase. Since it displays only once, it had to be kept in a secure place as informed by a pop-up displayed on first encryption. If SED is standalone, WDRT generates on first encryption showing in the following pop-up:Īnd it can be used multiple times until it is manually regenerated, or disk is decrypted and then encrypted again. Helpdesk or Administrator should be asked for current WDRT. On managed environments, this is one-time use only (the new one is generated after each use). This is 28-character long token (it looks like “ ECYH0-BY95Y-YCDPH-UKB29-3A2F5-6MJ”, without quotes “”). If LSR was not configured, or the answers were incorrect, Whole Disk Recovery Token (WDRT) can be used. To use it, select "Forgot Passphrase" from bottom-right corner:Īnd answer the questions (answers will be visible by default):įailed attempt will get you back to the first question with the “Incorrect authentication, please try again” message:Ĥ. At least 3 of the answers need to be correct to authenticate. This is a set of 5 questions to be answered. If this is the case, the next attempt would be to use Local Self Recovery (LSR) if it was configured before. Here is shown when the disk is already locked: Usually after few unsuccessful attempts the disk is locked. In that case, authentication can be to another user’s passphrase (if another user was added to the disk) or using the Admin passphrase.ģ. Here is the sample passphrase “ written with hidden characters (default):Īnd here is revealed once “tab” was pressed:Ģ. In BootGuard window, "tab" key can be pressed to show the characters for passphrase. First of all, if the machine is not locked, ensure the correct passphrase is entered. There are many reasons why this happens and here are some tips which can be used to find a way for authenticating or decrypting the drive:ġ. At some point it might happen that the computer encrypted with Symantec Encryption Desktop (SED) cannot be accessed.
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